14 July 2008

Overview - Richmond Designs, LLC has released R.A.O.S. version 1.0.   R.A.O.S. has been developed to give our customers the best way possible to price and order their challenge coins. Version 1.0 will allow our customers to get a quote in real-time, purchase coins or re-order coins. There are a few simple steps to placing an order thru this system. The following is a description of each step:

Step 1. Enter R.A.O.S. - Click on R.A.O.S. to enter the online application. There you will input the specifications of your coin. You then have the ability to click on PRINT QUOTE which will give you an detailed breakdown of the cost of your order. You can the click START ORDER to begin the process of placing your order.

Step 2. Sign In - As a new customer to R.A.O.S. you will need to setup an account by simply entering in an email address and password. If you have already ordered thru the R.A.O.S. system then you can simply login at that time or at any time by going to www.richmonddesigns.com/signin.cfm

Step 3. Artwork and Shipping information - At this point you simply upload your artwork, either one or two files and then enter in your shipping information.

Step 4. Billing Information - Your almost done. Here you will enter in your payment method and billing address. You will be given the option of paying a deposit which is the die fee for the coin you have selected or you can pay the entire order amount. Please note, your credit card will not be charged until a sales representative has reviewed your order and found that everything is in order. If we have any questions or need further clarification to produce your coin we will contact you at that time.

Step 4. Place Order - When you click Finish Order your order will be sent into our system as a confirmed order. At that time we take over and begin the work on your order.

Production Phase - At any time you can click on My Account to access the details of your order. In the account section of our site you will see the status of your order and you will have the ability to send a message thru the site. Once a change has been made to your order, such as new artwork or a question about your order, you will receive an email prompting you to login to the site. It is important that you follow the prompts so that not to delay the production of your order. If at any time you have questions or need immediate help, we are always available via email or you can call us Monday - Friday from 9:00 a.m. - 5:00 p.m. EST.